Frequently Asked Questions
Everything you need to know about your MOOVES experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I find my perfect size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our athletic fits may run slightly snugger than traditional fashion brands.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, MOOVES is committed to ethical fashion. 80% of our current collection is made from recycled polyester and organic cotton, and we use biodegradable packaging for all shipments.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You have a 60-minute window after placing an order to request a cancellation or modification by contacting our support team.